Our VoIP call centre solutions provide a range of features that help your organisation reach new standards in customer care, performance targets and staff productivity.
As your call centre VoIP provider, we aim to remove the challenges faced with call centre management. Our experts work with you to understand your specific needs and tailor our hosted call centre communication services to meet requirements that keep your business competitive, agile and scalable.
Leverage our expertise and find the right, cost-effective and scalable solution for your call centre needs.
What are call centre solutions and how can your business benefit?
Call centres are necessary elements of business. An effective call centre can be a point of differentiation for your business. Concurrently, your call centre can be a place for customers to reach out and engage with the business and have a direct line of contact to provide feedback. However not just any call centre solution will do. It's vital to have a communication platform that can adapt quickly and efficiently to changing customer needs and input from customers through multiple channels at any time.
At eStorm, our VoIP call centre solution is developed by our expert technicians who tailor communication services to your specific needs and goals. By providing a cost-effective and scalable solution that can grow and adapt with the changing needs of the business and customers, you will be able to engage and communicate faster and easier – no matter the channel.
The Nitty Gritty
For Call Centre Managers, and owners of contract call centre services, being able to provide accurate, granular reporting is critical to determine performance against set targets and SLA agreements.
Users of our Call Centre solution enjoy access to a vast range of reports across criteria including traffic and operator productivity. This gives you the ability to drill down to the source and destination number for set periods to provide exact the information you need.
With eStorm you will be able to:
- Review activity by multiple levels - teams, groups and individual numbers, all viewable.
- Discover traffic and call centre performance - see peak activity and spot issues with calls abandoned by time or queue.
- Spot your best performers by reviewing answered calls and their distribution throughout the day
Providing outstanding customer service is fundamental to attracting customers- and keeping them year after year. For call centre operators, agents who deliver real customer satisfaction, and do it efficiently- are highly prized. For sectors where call centres must be compliant with distance selling, financial, health or data privacy regulations, our call centre solution helps you to proactively train and mentor agents, helping them to improve their effectiveness and work to stringent guidelines. Here are some of eStorm’s great customer handling features:
- Record calls for training and review: essential for improving performance and protecting against misuse or abuse
- Supervisor features: for effective management, including monitoring calls with the ability to remain silent, speak to the agent or both parties
- Monitor agent performance: calls answered, time per call, wallboard statistics and much more.
Our call centre services deliver a professional package that helps raise staff productivity as well as provide demonstrable improvement in customer satisfaction, all at an affordable price.
From helpdesk solutions to multi-channel call centres, we can help your organisation transform your customer operations, and deliver a real improvement in client satisfaction and sales.
Call Centre Services Company Brisbane
Headquartered in Brisbane, we provide tailored call centre services and business enterprise telephony to suit your specific requirements. From small operations to enterprise level integration, our call centre solutions include a variety of services that are critical to the successful delivery of business communications.
If you'd like any further information, or to find out exactly how we can help your business - please feel free to call us on (07) 3120 0640 or email us at [email protected]
If you are located outside of Brisbane, eStorm can still help you.
Sydney: (02) 9188 5148
Melbourne: (03) 9088 6431
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