If you are having regular downtime due to systems crashing, software lags, or simply needing to search for a solution to minor IT issues, then it’s a serious sign that you may need to outsource some of your IT. Just one hour of downtime can cost up to thousands of dollars, and in the long run this is just plain uneconomical. An MSP can restructure your IT so it is efficient and streamlined and will monitor your systems to prevent issues from occurring before you get the chance to notice them.
Managed IT Services Brisbane
Remove the hassle of business IT management and maintenance with expert Managed IT Support from an award winning MSP, headquartered in Brisbane. No more wasted staff hours to technical issues or computer problems — just more time focused on what you do best.
Devoted to providing you expert & efficient Managed IT Services
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You're dedicated to advancing your business to reach new heights, and we're devoted to supporting you on your way there with Managed IT Support that is fast, friendly, and frustration free.
Let's face it: running a business is no walk in the park! Your dedication to growth and continuity means you likely don't have the time to be worrying about the efficiency of your IT infrastructure.
Fortunately, whatever IT challenges your business is currently facing can be completely eliminated with eStorm in your corner! Check out our in-depth FREE white paper for more info on whether Managed IT Support is right for you.
Managed IT Inclusions
eStorm's Managed IT Support Packages
Reliable Onsite & Remote IT Support
Computer systems crashing, software not functioning properly, computers running slowly – you know what these can do to productivity. Don’t spend another minute searching online for how to fix your computer and IT issues - the goal of our IT support services is to minimise downtime and have your business operations running smoothly.
With eStorm as your Managed IT Services provider, you’ll have qualified IT technicians just a click or call away. Plus remote technical support, Help Desk access, and face-to-face onsite IT support in Brisbane means you’ll have response times within the hour, so your staff are no longer wasting valuable work hours searching for fixes to IT issues.
✓ Response times within the hour
✓ Unlimited IT support tickets
✓ Fully qualified IT support technicians
Proactive Monitoring & Maintenance
Without frequent monitoring, your IT infrastructure (including devices, software, and hardware) becomes a ticking time bomb. That's why we take a proactive approach with your IT systems. Our regular health checks on your core IT infrastructure not only reduce potentially disastrous hardware failures and the risk of cyber security breaches, but help to identify your IT's strengths and weaknesses so steps can be taken to ensure you get the best performance out of your IT investment and Managed IT solutions.
✓ 24/7 Network Monitoring
✓ Regular Health Checks
✓ Scheduled Reporting
✓ App, Operating System & Software Patching
✓ Admin & User Restrictions
IT Cyber Security Services
As cyber threats continue to evolve, it's important your business' cyber security is reviewed on a regular basis. eStorm is 100% dedicated to ensuring your organisation is secure and compliant with the latest in cyber security standards and practices. Our cyber security solutions range from basic anti-virus and malware protection, to threat monitoring, to entire IT security strategies tailored to your business.
✓ Continuous Security & Threat Monitoring
✓ Incident Responses
✓ Risk Assessments
✓ Managed Firewall
✓ Virtual Private Networks
✓ Security Audits
✓ Cyber Security Strategies
Other Managed IT Inclusions
With every device purchase, app download and software installation comes responsibilities; patching, restriction settings, whitelisting, OS updates, the list goes on. As your Managed Service Provider, eStorm takes your IT maintenance out of your hands. Our scheduled maintenance helps your business reduce interruptions and downtime while keeping everything secure, current and performing at its peak. From software check-ups and repairs, patches and updates, defragmentation and more, we’ll continuously ensure that everything is in order and up-to-date.
✓ Security Patching
✓ Application and Software Updates
✓ Application Whitelisting
✓ Operating System Patching
✓ Admin & User Restriction Settings
✓ Application & Software Management
As your Managed IT Services provider, we can assess your needs and requirements to design and implement a device or software procurement strategy that is cost-effective and tailored to your needs. Our close partnerships with software and hardware providers allows us to deliver the best possible prices for new technology that is tailored to your budget.
eStorm Australia Partnerships:
✓ Microsoft Gold Partner
✓ Apple Solutions Expert & Authorised Reseller
✓ Dell Partner Direct
✓ Intel Gold Technology Provider
✓ Adobe Authorised Reseller
✓ ASUS Authorised Reseller
✓ And much more
eStorm scope of work covers all aspects of IT and technology. Some of our other solutions include:
Communications:
If you are considering either setting up a new PBX system or transitioning to cloud telephony, we can help you in this process. Forget about waiting in phone lines with your telephony provider or trying to figure out why you have an outage - we will do all of this for you, on top of managing subscriptions and adding new phone lines as you onboard more employees. Find out more.
Cloud Services:
Migrating to the cloud can be a cumbersome experience, but our many cloud service solutions make it a whole lot easier. We will set up your cloud environment and manage cloud deployments so you do not have to train or employ staff, allowing you to focus on what you can achieve with the cloud rather than researching how to run and maintain it. Find out more.
Network Services:
A solid and reliable business internet connection is the backbone of your daily operations. We can design, develop and implement robust network services to ensure a strong, flexible and secure connectivity environment, and will continue to monitor your system for outages and dropouts. Find out more.
Why eStorm for Managed Services?
Because we:
eStorm Australia is a Managed Service Provider driving the growth of businesses across Australia and NZ. We live and breathe technology, and we back our IT Services up with one simple mantra: Get. Things. Done.
This mantra combined with our industry-leading technology, qualified experts, and award-winning service, means our IT solutions can take businesses from where they are to where they need to be. Whether you’re an SMB looking for reliable IT support, an enterprise-level corporation in need of a cyber security watchdog, or an education institution requiring supplemental IT services for your inhouse team, you can rest assured that eStorm will always have your back.
Why settle for a good Managed Service Provider when you can have great? Here’s a peek at what makes eStorm Australia great:
- Recognised in Cloudtango’s top 50 MSPs in Australia (top 10 in Brisbane)
- Certified Microsoft Gold Partner
- Certified Apple Solutions Expert and Authorised Apple Reseller
- Over 20 years’ experience in the technology industry
- 24/7 IT support and monitoring
- Service that is fast, friendly, and frustration-free
Client Testimonials
We don't like to brag, but our clients do!
Do you need a Managed Service Provider?
There are many indicators to deciding whether it is time to onboard an MSP. Some businesses find they are struggling to keep up with updates and network management, placing their systems at risk for outages or breaches. Or perhaps you’ve found that your internal IT team is struggling to keep up with demand, resulting in a reactive approach rather than a proactive one. No matter what your current needs are, here are some signs you may be ready to onboard a managed IT services partner.
Signs you may require Managed IT Support:
3 key reasons why businesses partner with a Managed Service Provider
Minimised downtime and cost reductions
With fully qualified expert IT technicians just a click or call away, and response times within the hour, your staff are no longer spending valuable work hours searching for fixes to IT problems. With 24x7 proactive monitoring of your IT systems, we're able to identify and address any issues before they cause damage, interruptions to your business or financial loss.
Security
With over 43% of cyber attacks targeting small to medium businesses, it's vital that vulnerability assessments and threat management, as well as secure user access and verification, become commonplace for your business. At eStorm, we're always working with leading technology vendors and testing the latest in world-class technology, tools, systems and security to deliver the best and safest IT solutions. We believe in delivering the best results for your business.
Peace of mind
With a reliable IT managed services provider you can rest easy knowing that, no matter where you are or what issue arises, you have skilled professional IT experts in your corner who are prepared and ready to help you. The eStorm team understands that each business is unique, so we tailor our service to suit you. From on-site back-up management, monitoring application functionality and device management we can trust our team to support your IT needs every step of the way.
Comparing IT Solutions & Services
IN-HOUSE IT
Many businesses find that having an onsite IT technician or team employed is in their best interests. This is especially true for larger companies who face regular login issues, software installations, and printer mishaps. Inhouse technicians will have an intimate knowledge of your systems and the technology used on a daily basis, thereby increasing the chances of a quick resolution and the prevention of issues in the future. Inhouse employees will also have a greater personal investment in ensuring the job is done correctly and in the event of a crisis, their set annual wage means sudden remediation costs will not balloon.
The costs of hiring an inhouse technician can veer towards uneconomical. Full- time IT technicians on an annual salary will be paid even when there are no issues or repairs to be completed. On top of this, hiring an experienced IT specialist can cost upwards of $65k a year, and you may find that most technicians have a speciality (such as networking, software, or cybersecurity) which means you may need to hire another technician to fill in the gaps.
If you are a large business with a constant need for technological services at any given moment, then an inhouse IT technician may be suitable for you. However, hiring only one technician to support all of your IT needs can be overwhelming for your employee, so you may consider onboarding an MSP to help manage your IT infrastructure and provide basic monitoring of your systems and security, thus creating a hybrid approach (what is otherwise known as Co-Managed Services).
MANAGED SERVICES
MSPs are becoming the most popular IT solution for businesses large and small due to their scalability. MSPs offer help desk support and 24/7 monitoring, so if an issue arises someone is always available to provide a solution. On top of this, they will constantly monitor your systems and your security to ensure they are picking up on issues and resolving them before you even notice, thus saving you downtime. They operate on a monthly cost basis (usually per user or employee) and can assist with anything from printer issues to phone line outages and cyber security monitoring.
It is very important that you conduct thorough research into the MSP you choose. Some MSPs only offer remote support, which can cause frustration if
the issue is not easily resolved without someone coming onsite to assist in person. Thoroughly read through your service agreement as some MSPs will hit you with hidden fees or costs, and check what is and isn’t included in your agreement so you can make an informed decision.
MSPs are an attractive IT management option as the costs are scalable depending on your business’s needs. However, MSPs may not be the best option for smaller businesses who rarely need IT support, and larger organisations may find they still need to hire an inhouse technician to keep up with minor problems like computer/ software and printer issues that often arise regularly in organisations with a large number of IT systems and technology.
BREAK/FIX
The break/fix solution is fairly self-explanatory; something breaks, and an IT technician comes to fix it. There are little-to-no upfront or monthly costs involved, and break/fix companies generally charge on an hourly basis. This is an enticing option for smaller companies who find themselves only needing the aide of an IT technician when something goes wrong.
The disadvantages of a break/fix company come from the lack of monitoring or preventive maintenance. What this essentially means is that they are paid to resolve issues, not prevent them. Comparatively, an inhouse IT technician or MSP can generally pick up on issues in your network or system before they become a serious problem. You may also find that when an issue occurs, you are added to a waitlist until someone can come out and resolve the problem. This leads to frustrating downtimes that can be detrimental to your business operations.
Smaller businesses who find they only need IT support for the occasional issue that arises may consider the break/fix method. However, keep in mind while it may seem like a cost-effective solution, without regular maintenance and monitoring your IT repair costs can add up quickly and cost more in the long run.
What is Managed IT Services & Support?
Managed IT support or Managed IT Services is a subscription-based outsourcing of IT systems management for businesses. This includes the management of other IT processes and functions intended to improve business operations and reduce costs.
The goal of a Managed Service Provider is to help your business run more effectively by transferring the burden of managing and maintaining your IT software, hardware and environment to us.
As your IT managed service provider, we undertake the day-to-day maintenance, upkeep and functionality of your IT systems, equipment and overall infrastructure. Our team is also available to support any short or long-term IT strategy and expansion.
Check out our in-depth FREE white paper for more info on whether Managed IT Support is right for you.
Your Team of Experts
Headquartered in Brisbane, our Australia based account managers have over 15 years of experience. We are your; IT managed network operations team, information technology experts, IT service desk, cloud computing experts, and your tech support team. Any IT related enquiry, we’re just a phone call or email away.
From fortnightly scheduled visits, guaranteed fast response times, unlimited support hours (on-site and remote), and tailored managed IT solutions, the friendly eStorm team is here to support you.
Competitive Advantage
Your competitors aren't spending their time troubleshooting and fixing their own computer problems. Microsoft Outlook isn't loading emails? Smart businesses are not spending time running a search on Google for how to fix it, they hand it over to their IT Managed Service Provider to fix it in minutes, so they can get back to working on their business.
Case Studies
Get business driven results with eStorm.
Liquid Animation partnered with eStorm to create a secure and highspeed network to host terabytes of data. To support their requirements, a private network was built, along with a restricted network to ensure the security of their work without sacrifice to productivity.
After an internal re-structure, Alan Bartlett Consulting were struggling to manage their network and data. Needing a clean-up, eStorm implemented a stronger internet connection, Office 365 and cloud migration, allowing a more streamlined workflow.
Locked into a slow and expensive internet provider, frc environmental were frustrated by limited accessibility and interrupted workflow across their two locations. By working closely with our partners, eStorm were able to provide a cheaper and more efficient business internet solution.
Brisbane-based Managed Service Provider
Make the most of your IT and technology investment by choosing eStorm Australia for Managed IT Support!
Essentially, Managed IT Services allows you to outsource your business IT. Your chosen MSP takes over the management of your IT with the goal of reducing costs and pre-emptively monitoring and managing your network and systems.
Think of your Managed Service Provider as “IT Support as a Subscription.” Similar to your Netflix or Spotify subscription, you pay a fixed monthly fee and gain access to a wide range of expert IT services designed to help your business.
An experienced MSP will take over the day-to-day maintenance, upkeep and functionality of your IT systems and network so you can focus on what your business does best. Managed IT Support reduces downtime, strengthens your IT security and improves business operations!
Generally, you will find that prices vary signifi- cantly among MSPs, however you can expect fees to range between $50 to $300 per user per month, with most pricing falling between the $100 to $150 range.
Some MSPs offer a basic plan, offering add-ons a la carte while others provide an all-inclusive plan of services and coverage.