HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program
In cooperation with various government regulatory agencies HP has announced a worldwide voluntary safety recall and replacement program for certain notebook and mobile workstation batteries.
The potentially affected batteries were shipped with certain HP notebooks and mobile workstations sold worldwide from December 2015 through December 2017.
The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important for customers to check whether their batteries are affected.
Not all batteries in all products listed below are affected. If the validation process indicates that a battery is not affected, it may continue to be used, and a replacement is not necessary.
The following table provides a list of HP products affected by this recall.
ProBook | HP Probook 640 G2 HP ProBook 645 G2 HP ProBook 650 G2 HP ProBook 655 G2 HP ProBook 640 G3 HP ProBook 645 G3 HP ProBook 650 G3 HP ProBook 655 G3 | |
ZBook | HP ZBook 17 G3 | HP ZBook 17 G4 |
x360 | HP x360 310 G2 | |
Pavilion | HP Pavilion x360 | |
ENVY | HP ENVY m6 | |
11 | HP 11 Notebook PC | |
The serial numbers of products shipped with batteries affected by this recall fall within this numerical range: xxx550xxxx – xxx750xxxx
If you think your device is effected contact the below HP hotline:
Australia: 8.30am – 5.30pm AEDT, Monday – Friday – (excl holidays) on 131-047
